ARCHIVED TAXI POSTS – THE TAXI TRIBUNE

CALGARY TAXIS BULLETIN #003 ACCESSIBLE TAXI INCENTIVE PROGRAM CHANGES Feb 7, 2023

BULLETIN #003
ACCESSIBLE TAXI INCENTIVE PROGRAM CHANGES

2023 FEB 07

Thanks again to everyone who participated in the engagement sessions regarding WAV Calgary and the Accessible Taxi Incentive Program (ATIP). Industry was very engaging, provided valuable feedback, and below is a summary:

WAV Calgary should not be operated through a taxi company
There must be fairness, transparency, and equity amongst all drivers on the WAV Calgary platform
Some drivers (on the WAV Calgary platform) automatically receive the ‘big’ trips, even if they are not the closest taxi to the pick-up location
WAV Calgary phone lines are frequently busy and drivers are unable to contact a dispatcher to confirm trip details or request assistance
Google Map on the tablet is outdated
Drivers should receive the per-trip incentive for “Code 8” trips (provided through their broker)
Drivers should receive the per-trip incentive for WAV trips cancelled by the customer and ‘no shows’
Change the timeframe of AM/PM hours for the per-trip incentives (4AM – 6PM and 6PM – 4AM)
Drivers should receive the per-trip incentives monthly, rather than quarterly
More funding to deal with aging vehicles, increasing costs for replacement vehicles, and increasing costs for ramp installations in new/newer vehicles

ATIP Changes:

Per-trip Incentive hours will be changed to 4AM – 4PM and 4PM – 4AM
Per-trip incentives will be issued monthly (for trips completed on the WAV Calgary platform)
Per-trip incentives will be increased to $15 (4AM – 4PM) AND $25 (4PM – 4AM)
Yearly accessible driver incentives will increase from $2000 to $4500
Yearly accessible plate holder incentives will increase from $3000 to $3500

The Vehicle for Hire Team is exploring the opportunity to offer additional incentives:

‘Code 8’ trips
Customer ‘cancelled’ and ‘no show’ trips
Financial assistance for the ramp installation

The City is engaging with WAV Calgary representatives, exploring system updates/data reviews, and evaluating the opportunity for new incentives. The updated version of the Accessible Taxi Incentive Framework is posted on Calgary.ca.

This bulletin is also available in Amharic, Arabic, Hindi, Punjabi, Somali and Urdu at Calgary.ca.

If you have any further questions regarding the Accessible Taxi Incentive Program, please email ltsengagement@calgary.ca.

Sincerely,

Acting Deputy Chief, Public Vehicle Standards

Emergency Management & Community Safety

CALGARY TAXI BULLETIN #027 TAXI STAND ENGAMENT SURVEY

BULLETIN #027

TAXI STAND ENGAGEMENT SURVEY

2022 DECEMBER 28

We want to hear your opinions about taxi stands in downtown Calgary.

On December 6, 2022, Vehicle for Hire hosted two Engagement Sessions with Taxi Drivers regarding Taxi Stands. We now would like to hear your feedback and ideas on taxi stand locations through a survey.

This survey will be open to until midnight on January 8, 2023.

Access to the survey can be found by clicking this link: https://calgaryca.questionpro.ca/TaxiStandEngagement

If you have further questions about these sessions, please contact ltsengagement@calgary.ca

Thank you for your participation and feedback on taxi stands and their use.

Sincerely,

Abdul Rafih

Deputy Chief VFH Public Safety

TAXI CALGARY LTS BULLETIN #0025 DECEMBER 8 2022

BULLETIN #025

2022 DECEMBER 8

ACCESSIBLE TAXI INCENTIVE PROGRAM (ATIP)

ENGAGEMENT SESSIONS

For Accessible Taxi Plate Licence Holders and Accessible Drivers

Join us for a session to hear about improvements and changes to ATIP. This is also an opportunity for you to share your feedback on the program.

There are a total of three (3) sessions for your convenience, please register for one of the sessions.

	Virtual Session Where: Microsoft Teams Live Event When: December 21, 2022 9:30am to 11:30am To Register: December 21 Virtual Session
OR
	In-person Sessions Where: Vehicle for Hire Licensing Office 2340 22 Street NE Hurricane Boardroom When: December 20, 2022 9:30am to 11:30am OR December 21, 2022 1:00pm to 3:00pm To Register: December 20 In-person Session December 21 In-person Session *Register early as space is limited for in-person sessions*
Thank you for registering for one (1) session and we look forward to seeing you.

If you have further questions about these sessions, please contact ltsengagement@calgary.ca

Sincerely,

Abdul Rafih

Deputy Chief VFH Public Safety

This bulletin is also available in Amharic, Arabic, Hindi, Punjabi, Somali and Urdu at Calgary.ca.